Summit Cone Families Committee

• Documented Community Needs
• Housing Complaint Information I Must Know
• Important Questions
• Steps to Filing a Complaint
• What Happens After I Complain?
• What Happens if My Apartment is Condemned?
• Meeting Notes


DOCUMENTED COMMUNITY NEEDS
(1) Use of the Community Center to access computers to record concerns and keep records of community issues and complaints.
(2) Police Community Resource Officer to liaison with community member volunteers to  increase security on site and encourage positive relations with the police.
(3) Assistance with American-style parenting skills, children’s and teens responsibilities and roles, making stronger families, building good relations with neighbors and making a better community
(4) Help with teen programming
(5) Air conditioners while families remain
(6) Assistance finding new places to live
(7) Fencing to protect children
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HOUSING COMPLAINT INFORMATION I MUST KNOW
Computers and help are available in the Community Center.
EMERGENCY
(1) In an emergency, call 911 and give clear details. Do not wait.
(2) If your English is weak then a neighbor should call. Do not wait.
(3) If there is a dangerous situation it is better for police and firemen to come than for people to die.
Police, Fire and Health: Call 911


GENERAL CITY INFORMATION  
City Of Greensboro: 336-373-2111

COMPLAINTS ABOUT CODE VIOLATIONS
(1) Report emergencies at once. Call 911.
(2) Officially report complaints to the landlord. (See the section below titled, “STEPS TO FILING A COMPLAINT”). 
(3) Computers and help are available at the Community Center.
(4) If your English is weak then a neighbor can help.
Renters: 336-373-2489:  Code Compliance Call Center
Homeowners: 336-676-6986: Community Housing Solutions
FIND A NEW HOUSE OR APARTMENT
(1) The Greensboro Housing Coalition (GHC) is a nonprofit, non-governmental organization that is a fair and reliable ally.
(2) The GHC office is located at 1031 Summit Avenue, Greensboro 27405
(3) Find additional information at the GHC website.
Greensboro Housing Coalition: 336-691-9521

DISCRIMINATION AND CIVIL RIGHTS
(1) The Fair Housing Division is operated by the City of Greensboro's Human Relations Department.
(2) Residents of Greensboro, citizens and non-citizens, are protected by Civil Rights.
(3) Residents are entitled to be treated with respect and dignity.
(4) Find additional information at the City of Greensboro website.
Human Relations Department, Fair Housing Division: 336-373-2038
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IMPORTANT QUESTIONS
Computers and help are available in the Community Center.
Question 1: Repairs are not being done to my satisfaction. Should I stop paying rent?
Experts say you should pay rent even though you don't believe you receive good service. The reason is that if there is a review by the City or a legal case, then you have demonstrated you did your best to fulfill the obligations of a renter despite being wronged. Such honesty will pay off before a judge.

Question 2: The landlord is fixing unoccupied apartments but not mine or others’. What can I do?
Assert your rights. Start by filling out an official complaint. Tell your neighbors to do the same. Everyone has a phone. Photograph what you see because it will be good evidence and proof you are telling the truth.

Question 3: Explain how my complaint should be answered by the landlord and City.
(insert info from Code Enforcement Overview)


Question 4: How do I move?
First look carefully at your family's income and consider if you can afford the expense of a new apartment. For example, if the costs at Summit-Cone are already difficult for you to pay then it will be hard to find a better place. But don't give up hope. Greensboro Housing Coalition, a nonprofit agency with an excellent reputation, will give you good advice and information.
Greensboro Housing Coalition director: Brett Byerly

Question 5: How can we have a fence to protect our children and a clean and safe parking area?
Answer

Question 6: Who is the elected representative of my district?
Summit-Cone residents live in the City's District 2. Goldie Wells was elected to be your representative on the City Council. Although you may not have citizenship, you have the right to talk to your council member and you have the proper expectation that your interests and rights will be promoted and protected by your council member.
Mayor of Greensboro: Nancy Vaughan
 Mayor Pro Tem: Yvonne Johnson
Council member at large: Michelle Kennedy
Council member at large: Marikay Abuzuaiter
District 1 Council member: Sharon Hightower
District 2 Council member: Goldie Wells
District 3 Council member: Justin Outling
District 4 Council member: Nancy Hoffman
District 5 Council member: Tammi Thurm

Question 7: Can I communicate my problems to the City Council?
Yes. Here is the website that contains the City Council information, phone numbers and email information. You can also send them your opinions and problems using the online form
But to document an official complaint to the landlord, follow the directions described below (STEPS TO FILING A COMPLAINT).

Question 8: What is the International Advisory Committee?
The International Advisory Committee (IAC) is under the Human Relations Commission. Both are staffed by non-paid residents who represent the interests of the people of Greensboro. In turn, they report to the City's Human Relations Department which advises the City Council and elected officials of the City.
International Advisory Committee chairperson: Franca Jalloh
Human Relations Commission chairperson: Samuel Hawkins
Human Relations Department director: Love Crossling

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STEPS TO FILING A COMPLAINT
Computers and help are available in the Community Center.
1. Take pictures of the problem. Upload/Save the photos to the Community Center.
2. File a complaint to the owner, Arco. The complaint should be short and to the point (200 words) starting with date. Send via their Website: arcorealty.org. Scroll down to "CONTACT US: Drop us a line!"
3. Send the same complaint information printed on paper and mailed to
              Arco Realty, 625 South Elm St, Greensboro, NC 27406
    If you need envelopes and stamps, ask at the Community Center.
4. Keep a copy of the complaint at the Community Center.
5.  If the complaint is unanswered after 1 week, if the repairman never shows, if you hear nothing after 1 week, then file a complaint immediately to the City’s Housing Codes Violations site. Copy-paste the info you've already sent to Arco. The message box has a 1000-character limit, or about 200 words. Click here to go to the form.
7. Once submitted, you can track the complaint. Click here to track the complaint.
8. Unless the steps are followed, the owner will have excuses not to perform repairs. By filing official complaints you deny the owner this excuse.
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WHAT HAPPENS AFTER I COMPLAIN?
Computers and help are available in the Community Center.
(Coming)
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WHAT IF MY APARTMENT IS CONDEMNED?
Computers and help are available in the Community Center.
(Coming)
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MEETING NOTES
Summit-Cone Community Meeting called by the Families Committee
Saturday, July 14, 2018 
Discussion about Families' Organization

Present
Raniya, Shifo, Analalia, Jecko, Wabikwa, Louis, Omari, Naomi, Eca, Foster, Deborah, Adija

Franca Jalloh, International Advisory Committee chair
Susan May, Bonner Center
Emily Wright, Rankin Elementary
Andrew Young, Independent researcher, community organizer
Danny Rodas, Bonner Center

Key points:
Low income is an obstacle to improving families’ futures.
The conditions at Summit-Cone are inhumane.
The families continue to pay rent for poor responses and repairs.
Repairs are occurring in unoccupied units but not units with complaints.
The families have had many people say they are representing their interests; who are they?
A website for the community and complaint center would be useful.
Who will help lead the SC Families Committee?
We should help one another.
Community meetings are safe spaces for members to speak.
No one hates the landlord.
It is hard work to move.
The landlord is quick to receive rent but slow to repair, even serious sewage problems.
All responsible parties have been informed about ongoing complaints and problems.
Everyone is entitled to clear and accurate information.
In a safe space all voices are equal.
I want to move.
The parking space is bad; fencing is lacking.
If things were repaired I would stay.
There are positives and negatives about staying and leaving Summit-Cone.
Some families help one another by looking after their children when parents must work.
The caseworkers greeted us at the airport  brought us here, but then didn't tell us all we needed to know to live in these apartments.
Agencies deliberately placed us here knowing this was not a good place.
A family that moved did receive some help (from GHC?) but now they have utility bills they can't afford.
Under the circumstances, this is the best place for us.
After many complaints, minor repairs were made at my apartment.
This is better than refugee camps.
We need to enrich our minds. 
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MEETING NOTES
City Council Meeting
Tuesday, July 10, 2018
Public speaking time
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EVENT NOTES
Door-to-Door at Summit-Cone organized by CNNC
Saturday, July 7, 2018

Who wants to leave?
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MEETING NOTES
Community Center Meeting called by Summit Cone Friends
Thursday, July 5, 2018
Community Center facility organization
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MEETING NOTES
District 2 Community Meeting called by Goldie Wells
Thursday, June 28, 2018
East Side (District 2 and 3) Shooting Deaths, Tornado Info, Renaissance Coop, Summit Cone Fire Concerns
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MEETING NOTES
Summit Cone Information Meeting called by New Arrivals Institute
Saturday, June 23, 2018 
Traffic Safety
Present:
Beathe Umuhoza, Swahili Interpreter, New Arrivals Institute (NAI)
Officer Darryll Stevenson, Greensboro Police Department
Marietta Douglas, Congregational Nurse NAI
Zaynah Afada, Bonner Center for Community Service and Learning
Susan May, Bonner Center for Community Service and Learning
Betsy Bouyeh, West Market Street Methodist Church

Residents of Summit Cone Apartments
Juma
Raniya
Analilia
Kelenge
Louis


Specific requests from resident Community Members
(1) Use of the Community Center to access computers to record their concerns and keep records of community issues and complaints.

(2) Police Community Resource Officer to liaison with community member volunteers to  increase security on site and encourage positive relations with the police. 

(3) Assistance with American-style parenting skills, children’s and teens responsibilities and roles, making stronger families, building good relations with neighbors and making a better community

(4) Help with teen programming

(5) Air conditioners while families remain

(6) Assistance finding new places to live

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MEETING NOTES
International Advisory Committee (IAC) Meeting
Summit-Cone Apartments
Thursday, June 14, 2018 
Introduction of Police, Fire, IAC, HRC and HRD to Residents